How to add Interaction Records In Service Portal.

[USER_1234]

Hi All,

I am new in coding. I want to add interaction records in service portal.  If I created interaction for user X then I want to show only those interactions in User X self service portal inside My Open Incident widget.

please guide me.

[Hemanth M1]

Hi @USER_1234 ,

You may not be able add it to the my open incident since its already refering to incident table already, the simple solution would be adding a simple list widget beside "My open Incident"

Follow below steps"

1)cltr+right click on any widget on the portal and open page designer 

2)Add simple list widget from left navigation to the form (drag and drop to the second column)

3)wait for few second , preview option appreas, click on edit button , below form appreas, update the config and save

Filter condition is :Opened for is dynamic me> go to interactin table , apply filetr opened for is dynamic me, copy the URL and paste in the filter field.

Output:

[Hemanth M1]

Hi @USER_1234 , 

If this answered your question, close the thread by accepting the solution so that others can refer this solution