How to add "Additional details" tab after "activity", "attachment" for incidents on portal that appears after ticket is submitted.

[Imatiaz]

additional details need to be visible for an incident ticket, it is by default visible for requested items.

[Maria Thompson]

thanks! your solution worked as expected for me and i was also able to add the same for ideas.

[svani]

Hi @Imam Pasha1 ,how can we have filter which variables should appear in the activity tabs???is there any way to update those ??

[Imam Pasha1]

Hi Svani,

By default all the variables will display in additional tab because we are using the OOB variable summarizer But you can do one thing if you don't want to display few variables then you can achive by doing the below screenshot.

You need uncheck the above check box then it will not appear in service portal additional tab.

Regards,

Imam.

[svani]

HI Imam,

Thank you for replying, PFA as we need new tab after the additional details and it has to show some of the variables from the incident like assignment group, assignee, etc, but i have created new tab and added form widget , but it always redirect user to self service view form and also those are editable, i have created the new view only for required variables and provided in the widget parameter then also it always redirects to self service view of portal.

how can we acheive to redirect to other view 

[Imam Pasha1]

Hi Svani,

You just referee the below example and modify accordingly to achieve your requirement.

I had a similar requirement to display the closed notes so for that i had created the closed Note Tab with below scree.

After that you need to create custom widget.

So it worked for me similarly you can modify the widget and tab name according to display the fields on tab.

Regards,

Imam.