How to copy the Incident reply email attachment and paste in the Incident
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10-03-2023 08:38 AM
Hi there,
I have a demand where I need to implement a feature that when an user replies an email about an incident with an attachment, I need that this attachment to be inserted inside the Incident record as well.
I've attached some screenshot to represent the issue that I'm trying to resolve.
It does show my reply to the INC Email, the same answer inside the INC record, but without the attachment.
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10-04-2023 02:01 AM
Hello @Andre Tella ,
Please refer to this: https://www.servicenow.com/community/itsm-forum/how-to-copy-the-attachments-via-inbound-email-action...
Thank You!
