How to create a Change Request as Unauthorized ?

[akhilaanil]

In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).

• How can I create an unauthorized change request?
• Is there a standard way ServiceNow handles unauthorized changes?
• Do I need to create a new field or is it determined automatically?
  Provide some references.

[Dr Atul G- LNG]

Hi @akhilaanil 

I worked as a Change manager and here are my inputs:

• How can I create an unauthorized change request?

Atul: Out of the box (OOTB), an unauthorised change is created only for emergency changes and not for any other type unless the change model is used. The unauthorised flag is available under the...

• Is there a standard way ServiceNow handles unauthorized changes?

Atul: If Service Mapping and Discovery are fully activated, there is no standard method. However, you can use the out-of-the-box (OOTB) Change Model for unauthorized changes to run on the client side.

• Do I need to create a new field or is it determined automatically?
  Atul: No, use OOTB field only.

Do let me know if you need any further inputs.

[akhilaanil]

But our requirement is when any change in the configuration item occurs, an emergency change needs to trigger an unauthorised change is created. How to do this?

[Dr Atul G- LNG]

Hi @akhilaanil 

For that you need to enable discovery and Service mapping.

As part of the ServiceNow® Service Mapping integration with ServiceNow® ITSM , the Change Management application receives an event notification when an unauthorized change activity is detected. As a result, an emergency unauthorized change request is created for the relevant CI. You can review and approve or reject the unauthorized change from the Change Management application.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management...

[akhilaanil]

Yeah i, enabled the OOB property and tried to modify the CI. But no emergency change is generating.

[Dr Atul G- LNG]

Hi @akhilaanil 

Is discovery and SM is running? Please follow the link.