How to create a inbound action for a Demand record when reply via outlook.

[VedhR]

Hi, I have a requirement to create an inbound action on demand table, when user reply via outlook email that need to update in demand work notes, how can I create one? please help me with a code.

Thank you

[Ankur Bawiskar]

@VedhR 

Did you check any OOB inbound action of type reply to update work notes?

You can have similar logic for demand table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VedhR]

Hi @Ankur Bawiskar i have verified oob there is no action created on demand table, i have validated oob incident oob update incident(BP) inbound action but i am little concerned about the code part how am i supposed to create a code for it, subject line contains Demand

[Stefan Reichelt]

Maybe not exactly the answer you are looking for, but did you already try creating an Inbound Email triggered Flow? That's much easier to build, and easier to maintain.

[Saurabh Anand]

Hello @VedhR ,

Are you sending the email to the user via ServiceNow where the user needs to respond?

regards,

Saurabh