How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

AbdurRahmanSnow · 3 weeks ago

Good evening.!
How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?

I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context menu. That is a custom button.)

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

tejarekanda · 3 weeks ago

I think, We can’t hide a UI Action from the list Choice (like on sc_task) using a condition

However, we can disable the functionality of that UI Action instead.

I handled this by creating a Script Include to check the table name and then used it in the UI Action’s condition.
Script Include:

Ui action:

Result:
sc_req_item table:

sc_task table:

Regards,
Teja

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @AbdurRahmanSnow

These are List UI Actions, and you need to uncheck the “List” checkbox by searching for and selecting those specific UI Actions.

You can follow the screenshot shared by Rohila for reference.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AbdurRahmanSnow · 3 weeks ago

Hi @Dr Atul G- LNG
Thank you so much for your reply.
Since, this button is being also used on RITM table, I don't want modify the script. But how can we restrict this button to not be visible on sc_task table? Please check. I tried everything to restrict it's visibility but nothing works.

Dr Atul G- LNG · 3 weeks ago

Hi @AbdurRahmanSnow

So, it’s a kind of global UI action. I don’t think it’s easy to restrict."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · 3 weeks ago

@AbdurRahmanSnow

you can easily find the List UI action on sysapproval_approver table

what's the difficulty?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

AbdurRahmanSnow · 3 weeks ago

Hi @Ankur Bawiskar
Thank you so much for your reply.
Since, this button is being also used on RITM table, I don't want modify the script. But how can we restrict this button to not be visible on sc_task table? Please check. I tried everything to restrict it's visibility but nothing works.