How to find missing records in service now ?

1_DipikaD · ‎06-06-2025

Hi All,

I had created few records on a table using a record producer but now unable find those records in that table. Also checked deleted records but couldn't find. So where can I find those missing records ?

Thank You

Dr Atul G- LNG · ‎06-06-2025

Hi @1_DipikaD

Maybe you can check that table by removing all the filters. If it’s not deleted, it should still be in the table. Do you have any screenshots?

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Anil Nemmikanti · ‎06-06-2025

Hi @1_DipikaD ,

in Ideal case if the record is not deleted than they will be hidden by Query BRs. So please check if any Query BR is hiding the data.

Ankur Bawiskar · ‎06-06-2025

@1_DipikaD

any query business rule or table level READ ACL is blocking you to see those records?

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sanjay191 · ‎06-06-2025

Hello @1_DipikaD
Did you try to check with audit history for that table
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