How to hide one of the state of problem management application?

[Rain Vaine]

Hello experts,

We were tasked with removing one of the state in the problem record. So what will happen is they want to hide that state and skipped to the next process. 

Does anyone of you have any experience on this task?

Unfortunately just making the assess choice in the state 'inactive' does not hide the state unlike in incident records.

Additionally, is there any negative impact on hiding that state?

Are there any methods for hiding that state that has minimal impact on the platform? Is it possible to just hide that choice via client script then using flow, immediately jump to another state since, the state transition in problem records are also controlled by UI actions.

Regards,
Vaine

[Paul Curwen]

Don't do it it will create long-term technical debt. Don't do everything customisations wise you are asked to do unless it is business critical and essential, explain best practice and negative impact on future upgrades and functionality. Get the process to adopt the tool, not the other way around. They will thank you later 🙂