How to hide the RITM variables when clicking the Preview (info icon)?

[Baskarank]

How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?

[Baskarank]

Hide the two variable fields only if they are empty.

[Chaitanya ILCR]

UI policy or Client scripts won't work when previewing the record so you just remove the variable editor from the sys_popup view and let the users open the record to see the variable and let the UI policy and UI action to work

or create a UI macro and UI formatter and in the UI macro you can make a decision based the value existence whether to show the variable or not 

and add that new UI formatter in place of the variable editor in the sys_popup view

I would go with the first approach removing the variables from the sys_popup view(preview) and let the users to open it to find the information

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@Baskarank 

solution already shared by @Chaitanya ILCR 

Please mark that response as correct and close the thread.