How to restrict access to some Service Catalog item from the Fulfiller interface ?

[Adil AZ]

Hi Team,

How can i restrict access to some service catalog item (the both SCTASK and RITM) in order to be visible only by some fulfillers and not by all Fulfillers ? 

Because there are some confidential request, and it shouldn't be visible by all fulfillers, even when searching by the ID Task or ID Request Item.

I know that we can restrict access of some Service Catalog item from the Service Portal by using the " Available for " or by using user criteria, but it is operational just for end-user when he well access to the Service Portal. However, my target is to secure access to some service catalog item after creating it by the end-user, juste some fulfillers or some assignment groups that can access to these SCTASK and their REQ, RITM

Thanks a lot for your help, i'm at your disposal for any further information. 

[Adil AZ]

Hi

I'havent tried this, but surely the ACL will resolve also this query.

Thanks a lot  

[Adil AZ]

Ok, i'll try this and give you an update tomorrow

[Adil AZ · Accepted solution]

I've resolved this by using a business rules, because the form should be visible by all users, just the records created that shouldn't be visible by some fulfillers.

Thanks a lot

[Allen Andreas]

Hi,

Thanks for giving an update, this was from 2 years ago?

A query business rule, I'm assuming you mean. ACLs cover things from a deeper security perspective, but yes, a query business rule, used appropriately and carefully, can help with filtering the resulting records, if needed.

Since you've marked your own reply as Correct, please review other responses in this thread and if they were Helpful, please mark them as Helpful.

Take care! 🙂

[Anup002]

How and what to do in business rule? Can you give some steps??