How to show zero if there is now P1 ticket on the report

[Rahul Raja Sami]

Hi
I have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?

And I dont understand why I am not able to attach related images here? 

[AndersBGS]

Hi @Rahul Raja Sami ,

If you have no previous experience with creating PA, I would recommend you to take the learning material: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id... As this will give the basic understanding of PA. If there should be any issues or questions in relation to PA, I will be happy to assist.

If  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Rahul Raja Sami]

Hi @AndersBGS , I think this learning will be time taking (anyways I am going to do that) but this is an urgent requirement to show zero if there are no P1 tickets.
So can you help me to figure this out?

[AndersBGS]

Hi @Rahul Raja Sami ,

Indicator Source:

Automated indicator:

widget:

PA Job:

This is very simple, and a lot of settings left out. Above will give a daily score of P1 incidents or at least a clear indication of what you need to do. 

If  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Rahul Raja Sami]

Hi @AndersBGS , thanks for the help. instead of a JOB can we add the same to an exsting report?

[AndersBGS]

Hi @Rahul Raja Sami ,

Nop - you need a PA job to capture data for performance analytics. 

If  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders