HTML Client Script for Displaying Caution Label in RITM Form - Need Help"

[Service now11]

Hi,

I’m trying to display a caution label at the top of an RITM form when the "Stage" field value is set to "waiting_for_approval". The goal is to ensure that the label appears at the top of the form so that users don’t accidentally fulfill or handle tickets that are not yet approved.

Requirements:

• Display a warning message at the top of the RITM form when the "Stage" field has the value "waiting_for_approval".
• Label content:
  CAUTION
  "Ticket is awaiting approval per defined flow. Do NOT fulfill/handle unless manual approval has been achieved."
• The label should have white text on a red background.
• "Stage" field label should also be highlighted in red.
• The label should only be shown when the "Stage" value is "Waiting for Approval"
• Also red dot flagging in list views

Issues I’ve Encountered: I tried using  .body and .polaris as possible selectors for the form’s main content, but I still don't see the label.

Client Script: 

function onLoad() {
var stage = g_form.getValue('stage');
if (stage == 'waiting_for_approval') { // Assuming internal value for "Waiting for Approval" is '1'
// Create and display the caution label at the top of the form
var cautionLabel = document.createElement('div');
cautionLabel.id = 'caution-label';
cautionLabel.style.backgroundColor = 'red';
cautionLabel.style.color = 'white';
cautionLabel.style.textAlign = 'center';
cautionLabel.style.padding = '10px';
cautionLabel.style.fontWeight = 'bold';
cautionLabel.innerText = 'CAUTION: Ticket is awaiting approval. Do NOT fulfill/handle unless approved manually!';

// Insert caution label at the top of the form's body section
var formBody = document.querySelector('.body'); 
if (formBody) {
formBody.insertBefore(cautionLabel, formBody.firstChild);
}

// Highlight the STAGE field label with a red background
var stageLabel = document.querySelector('label[for="stage"]');
if (stageLabel) {
stageLabel.style.backgroundColor = 'red';
stageLabel.style.color = 'white';
}
}
}

[tshruti496]

Hello @Service now11,
Can you try by using getDisplayBox

g_form.getDisplayBox('fieldname'). style == 'red';

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Regards
Shruti

[Ankur Bawiskar]

@Service now11 

you can give HTML tags to info messages using g_form

Is getControl() not working in your script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Service now11 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Service now11 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Martin Friedel]

Hello, I think the requirement should be redesigned as it creates bad user experience. Some random red label doesn't stop users to edit the record. Try instead:

• Make fields read only by Client Script, should be protected also from server side by before Business Rules aborting submit if values were modified
  OR
• Record level write ACL with condition Stage = wait_for_approval returning false (or use type 'Deny unless' Stage != wait_for_approval

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin