I need to show retired articles visible on service portal

[Asha Pathak]

I have one requirement, I need to visible retired kb articles on service portal, How to do it?

[Dr Atul G- LNG]

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@Asha Pathak wrote:

I have one requirement, I need to visible retired kb articles on service portal, How to do it?

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Hi @Asha Pathak 

Ootb , you can't show retired article on portal and why there is need to show articles which are retired? What business case ?

[Asha Pathak]

There is one requirement from client, they want to show retired articles on portal. Is there any business rule for hide the retired articles or something else?

[Dr Atul G- LNG]

Hi @Asha Pathak 

Please ask to client,  if client want to show retired articles then why it was retired,  better yo keep in publish.

Also it may impact other functionality on portal like feedback,  rating.

Overall not a valid requirement.

[Harish KM]

Hi @Asha Pathak This is not a valid requirement, Retired articles are meant not be shown to end users since they are not valid. What is the use case behind this?