Incident creation for P2/P3 inc when Abc@gmail.com send mail to servicenow mailbox

[dipa11]

Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning ,

i created inbound action for this and for testing this i tried FROM field of inbound action and put my name and tested the INC created , but when i put condition Recepients contains abc@gmail.com  and send mail to devinstance@servicenow.com from my mail id it is not creating , where is my mistake can anyone help ...?

[Dr Atul G- LNG]

Hi @dipa11 

The reason in PDI, emails are restricted, which means till the London release SN provides email servers but after that, due to some security issue this has been stopped. So now neither inbound nor outbound email work in PDI. But there is a solution as well, you can configure the Gmail server in PDI to make it work, but by doing this, you are bringing all your emails in PDI.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...