I am working on an analysis to see how long certain activities take to complete and am in deep discussion on how long it takes to complete the Resolution Notes when resolving an incident.
I had one say 30 minutes <- seems a little long
Another say 1-2 minutes <-- good time for easy incidents.
I say on average, 10 minutes taking into consideration the L1, L2, and L3 teams, the harder the incident, the longer the resolution notes can take?
I am curious if anyone can share what they think is a good average time to complete the Resolution Notes when resolving an incident.
