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Inquiry About ServiceNow's Knowledge Search Capabilities

Viswanatha Redd
Tera Contributor

‎02-19-2025 04:22 AM

I understand that ServiceNow has the capability to integrate with external systems for knowledge search. [Link]
 
Would someone help me how ServiceNow responds, when the articles are stored in documents within an external system like SharePoint. Does ServiceNow have the capability to read these documents and provide relevant search context?

#KnowledgeSearch #ITSM
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