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Interaction “Chat summary” field added to form layout in SOW view but not visible

Sruthi_2511
Tera Contributor

8 hours ago

Hi everyone,

I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.

What I’ve done so far:

  • Table: interaction

  • I added the Chat summary field to the Form Layout for the specific view I am using.

  • I confirmed I am editing the same view that is displayed in the form header.

  • I can see the field in Form Layout, but when I open the Interaction record, the field does not appear on the form.

can anyone please help on this

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2 REPLIES 2

An Le
Mega Sage

7 hours ago

Hi,

That field should be added on Service Operations Workspace view if you want to see it on SOW

0 Helpfuls

Sruthi_2511
Tera Contributor
In response to An Le

6 hours ago

Hi @An Le ,

We have done in SOW view only yet not visible. any troubleshooting methods?

0 Helpfuls