We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Interaction “Chat summary” field added to form layout in SOW view but not visible

Sruthi_2511
Tera Contributor

6 hours ago

Hi everyone,

I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.

What I’ve done so far:

  • Table: interaction

  • I added the Chat summary field to the Form Layout for the specific view I am using.

  • I confirmed I am editing the same view that is displayed in the form header.

  • I can see the field in Form Layout, but when I open the Interaction record, the field does not appear on the form.

can anyone please help on this

0 Helpfuls
  • 123 Views
2 REPLIES 2

An Le
Mega Sage

5 hours ago

Hi,

That field should be added on Service Operations Workspace view if you want to see it on SOW

0 Helpfuls

Sruthi_2511
Tera Contributor
In response to An Le

4 hours ago

Hi @An Le ,

We have done in SOW view only yet not visible. any troubleshooting methods?

0 Helpfuls