Is there a way to start a approval workflow from a portal widget?

Rohit70
Tera Contributor

‎12-12-2023 04:58 AM

Hi guys, there's a way to start a approval workflow from a portal widget?

In particular, I'm using a custom button and a approval workflow should start when the button is pressed.

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Marcos Kassak
Kilo Sage
Kilo Sage

‎12-16-2023 07:37 AM

Hi @Rohit70,

 

I'm not sure exactly how is your process defined, but you can leverage status to make it work. Once someone presses a button on the Service Portal, you can change your ticket status and then there is a Flow Designer waiting for that status and the approvals would trigger.

 

A quick question too - is this leveraging ITSM, App Engine, or some other product? Just checking regarding licensing as well so you don't face problems in the future.

 

Let me know better so we can discuss the whole use case.

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