Issue in Making ready only for security field which is encrypted

[nedunoorish]

we are making the security notes field and all other fields on the form as read-only when the security incident is closed but we are getting gray box on the form for security field but it should not show as grey box 
it show like above image but it is showing like below -how to fix this



And also for the Html filed after closing the incident they are taking the space that should not happen 

[Ankur Bawiskar]

@nedunoorish 

that's OOTB default behavior if field is encrypted and user doesn't satisfy the encryption context then field will be shown but data not shown and lock icon will be shown

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[nedunoorish]

@Ankur Bawiskar ,
we have created custom table same as sn_si_incident  table 1st image is for sn_si_incident and 2nd image is for custom table how can i make security notes field that on the custom table will work same as security incident table is it possible 

[Ankur Bawiskar]

@nedunoorish 

do you have any field level encryption applied on that field?

if yes then apply same for the custom table field

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[nedunoorish]

yes