Hi Community,
I am trying to integrate Datadog with ServiceNow, but I am facing an issue where the ITOM/ITSM Integration for Datadog plugin is unavailable in my instance.
Because of this, I am unable to proceed with setting up Datadog alert/event integration or incident creation. I checked the ServiceNow Store and plugin list, but the Datadog ITOM/ITSM integration does not appear as available.
Details:
Instance type: (PDI / Dev / Non-Prod / Prod)
ITSM availability: Not enabled / Limited
Goal: Datadog → ServiceNow alert or incident integration
Could someone please clarify:
Is this plugin restricted to instances with specific ITOM/ITSM licenses?
Is the Datadog integration supported on PDI or non-licensed instances?
Are there any alternative supported approaches (webhooks, custom tables, scripted REST APIs) when ITSM is not available?
Any guidance or documentation references would be greatly appreciated.
Thanks in advance.
— Gokul Sowrirajan
