ITSM license
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10-04-2024 10:28 AM
We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.
Which License/Subscription is required for ITSM??
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10-04-2024 01:13 PM
Hi @panchbhaic
what do you mean by licensing is not corrective? in subscription management or? In genetik the licensing model is an agreement between you as a company and a ServiceNow sale representative.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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10-04-2024 04:54 PM
Hi @panchbhaic
If there is any disparity in licenses or not look correct, please check with your SN account manager. Did you check in subscription management and hope you are checking in prod only.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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10-05-2024 01:44 PM
Hello,
If you possess administrative rights, you can access the 'Subscription Overview' from the navigation panel on the left. This feature will allow you to comprehend the various subscription types, license counts, and other related information.
Suresh.
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10-06-2024 03:11 AM
Hi @panchbhaic,
I believe you are looking for Subscription management. Please check out link: https://www.youtube.com/watch?v=mc-mI0OcD6E
It will provide you with useful insights on managing your entitled subscriptions within the instance.
Thanks
Vivek