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KB article is not getting attached in Additional comment, it is getting attached in description

sameekshasa
Tera Contributor

KB article is not getting attached in Additional comment, it is getting attached in description on SCTASK record.

Could anyone of you please suggest, from where i can check and change the configuration

 

Thank you!

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@sameekshasa 

please share screenshots of what you are referring

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader