Limited visibility to Announcements

[AmanPratapS7233]

Hi All,

I have got a business requirement where I have to create and display announcement (dynamic) on portal and I am doing that via a flow designer based on certain trigger.

The issue here is that I want to show to announcement only to the users who are part of group A.

Can you suggest some methods to do this ?

Thanks

[Ankur Bawiskar]

@AmanPratapS7233 

I don't think any other way available

[Tanushree Maiti]

Hi @AmanPratapS7233 

User criteria enables you to allow access to users based on role, department, group, location, or company. Administrators can control access to pages, widgets, widget instances, announcements, and search sources in a portal by creating and applying user criteria.

Refer: Servicenow documentation: User criteria for Service Portal 

Also Refer: Restrict visibility announcement on portal to specific groups. 

Any role for accessing announcement banner on the service portal? 

[AmanPratapS7233]

@Tanushree Maiti - I am able to create a user criteria and link it to a static announcement but, how can I do this for a dynamic announcement which is being created by a flow designer ?

[Tanushree Maiti]

Hi @AmanPratapS7233 

Refer : KB3023146 How to enable user criteria for announcements in service/esc portal. 

              Automate banner announcement 

Using Business Rule also you can do it.

Refer : Creating Portal Announcements Automatically from an Outage or Knowledge Article

SAme script you can use from flow.

[AmanPratapS7233]

Hi @Tanushree Maiti  - I have already created the flow for creating the dynamic announcement. My doubt is regarding how to add the user criteria to this dynamic announcement ?