Logs for 3rd Party Inbound API

Paolo2
Tera Contributor

‎03-14-2023 03:31 AM

We have a 3rd party application that triggers our ServiceNow Instance POST API.

Currently we have an issue where incomplete parameters are being sent to us. Unfortunately, this 3rd party vendor claims that they did sent the complete parameters but in reality, its not. 

I would like to know if there is such logging system in ServiceNow where we can see all the parameters we received from the inbound API so we can prove to them that the parameters of their request API was incomplete.

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Imi NOW
Tera Contributor
In response to Paolo2

‎08-18-2025 02:52 AM

Hi, have you got new information how to retrieve the logs, please? I'm struggling with same issue like you. Thanks

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Harshal Aditya
Mega Sage
Mega Sage

‎08-18-2025 05:17 AM

Hi @Paolo2 - 

 

Good Day


Please try below feeds 

https://www.servicenow.com/community/developer-forum/how-to-see-our-logs-in-rest-api/m-p/1544237

 

Also could you please check if the user account that you are using has required role updating the field. Usually with table API is field is not updated there is access issue

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