Made kowledge article template with fields, but not present after submitting template in new article

[AdamUMC]

Hi,

I made a knowledge article template with 2 fields, but after applying this template within a new knowledge article, none of this 2 fields are shown. When I submit the default "FAQ" template; everything works well.

Using my own template results in everything staying the same way as within the "standard template" with only one "Article body".

Anywone who knows the cause of this problem? I already shared the template with the knowledge base itself.

Thanks!

[Shivalika]

Hello @AdamUMC 

Are the fields you added in the template active? Is the type of the field you configured there same as that on knowledge article and are the fields present in form layout ?

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[AdamUMC]

Hi @Shivalika ;

The template itself is active and her fields as well. But after applying the template to a new knowledge article, none of this fields is present in the form layout.

[Shivalika · Accepted solution]

Hello @AdamUMC 

You need to add those fields in the form layout, for the value to reflect after applying the template. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[AdamUMC]

Thanks a lot!

I added this two new fields to the form layout. I had to delete (hide) the "Article body" field, because it was not wanted by me.

So after creating each article template, I have to configure the form layout also properly. Thanks!