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‎04-01-2025 08:32 AM
Hi,
I made a knowledge article template with 2 fields, but after applying this template within a new knowledge article, none of this 2 fields are shown. When I submit the default "FAQ" template; everything works well.
Using my own template results in everything staying the same way as within the "standard template" with only one "Article body".
Anywone who knows the cause of this problem? I already shared the template with the knowledge base itself.
Thanks!
Solved! Go to Solution.
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‎04-01-2025 09:01 AM
Hello @AdamUMC
You need to add those fields in the form layout, for the value to reflect after applying the template.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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‎04-01-2025 09:17 AM
Hello @AdamUMC
I am glad this worked for you 😄
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
