Maintaining Schedule Events for Holidays that Change Annually

[Matt Grover1]

I am working to modify the US Holiday Schedule based on the next calendar year.  Certain holidays that occur on the 3rd Monday of a given month should not need to be maintained, but other holidays, such as Christmas Eve and Christmas Day 2022, will fall on a Saturday and Sunday this year, respectively.

In my organization, those holidays will be observed on the Friday and Monday immediately before and after Christmas.  I am not seeing an easy way in the tool to configure those holidays to automatically align with the previous/next business day.  I've looked in documentation and the community site, but I'm not seeing much information.

Is this something that anyone has managed to script out somehow, or is this just expected to be manually maintained every year?

Thanks,

Matt  

[bammar]

Hello,

 Yes i have maintained a Holiday schedule for a very unique organization in terms of Holidays. ServiceNow sort of sets the table and tries to make things easier but it is impossible for them to sort of build every type of Holiday arrangement into the system. So yes things like every 3 wed of the month is built in. 

What I do is when our Holiday Calendar gets approved for the next 12 month or next fiscal year i go in and add those holidays in. Many times the next year i can pick up a record i created and update it for the appropriate day the next year. 

The benefits of Holiday Integration outweigh the time to do it. Now for long term im talking years into the future scheduling for say resource planning its best to take every holiday and say it repeats every year

So suppose this year you got Dec 20-24 off- set it to repeat every yr- then adjust it to say 1\Dec 19-23 next yr- why do this? If you know you r company always has the week off before Christmas- the system will preset the days so when you do LONG term resource allocation estimates days off our accounted for - they will be tweaked when its appropriate but thats better then setting just this years week off before Christmas and not setting it to yearly- ( if your confident it will be yearly) 

Yes it can be a painful manual process - but many good things come of it. Including SLA being on or off, resource planning, project planning etc

[Community Alums]

Hello, I have the following requirement for updating holiday schedule automatically in schedule in ServiceNow-
If any of New Year’s, July 4th, or Christmas falls on a Saturday, then Friday is observed; If any fall on Sunday, Monday is observed.

[CCSF-Syd]

Did you achieve this requirement? I would like to do the "observed on the Friday" if July 4 falls on the weekend too!