Make Problem Task Type editable
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07-25-2023 10:36 PM
Hi All,
How to make the problem task type editable, I couldn't find any scripts making it read-only
thank you
6 REPLIES 6

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07-25-2023 11:00 PM
Check the Related List 'ACLs'
There are two ACLs Write an Create
In OOB ACL's they have added nobody role for Write access.
You can add itil role there
Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
Thanks
Anil Lande

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07-25-2023 11:07 PM
Hi there is a write ACL on this field task type . You need to modify this by removing no body role and add user's role who needs access to edit
Regards
Harish
Harish