Moving a task from one VTB to a different VTB

[Cat Scarberry]

When trying to move a task from one VTB to another VTB I can choose the 2nd VTB but when I try and select a lane I get no matches found.  Has anyone had this type of issue before?

[Community Alums]

Hey Cat, how are you?

I’ve seen similar behavior with Visual Task Boards.

One thing I would check first is the type of the target VTB.

Moving a card between boards is supported for Freeform VTBs, and the target board/lane needs to be compatible. If the second board is Guided or Flexible, or its lanes are being generated from a field rather than actual Freeform lanes, you may be able to see the board but not get any valid lanes to select.

I would also check:

• Both boards are Freeform VTBs.

• The target board actually has active lanes configured.

• The user has access to the target board and its lanes.

• None of the target lanes are hidden.

• There are no ACL/customization restrictions affecting the VTB records.

If both boards are definitely Freeform and the lanes are visible when opening the second board directly, then I would start looking at the VTB lane records and ACLs, as the lane lookup should normally return them.

Check this article about it, maybe it can be helpfull.

https://www.servicenow.com/docs/r/platform-user-interface/visual-task-boards/t_MoveACardToADifferent...

Hope this helps. If it does, please mark the response as useful.

[Rafael Batistot]

Hi @Cat Scarberry 

This support post might help you 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725114