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MRVS displays "Not viewable in mobile" on Now Mobile Approval

TEJAS
Tera Contributor

Hi Team,

I have a requirement to display a Multi Row Variable Set (MRVS) in the Now Mobile approval screen.

Current Scenario

I have a catalog item with an MRVS variable called Software Required.

When the approval is opened in the Desktop UI, Under the RITM variables i am able to see the MRVS,

but in the mobile app under the Approval requested item like the below screen shot. 
Software required is MRVS variable it is saying Software Required
-- Not viewable in mobile --

so is there any possible that we can see the MRVS data in mobile app ??

TEJAS_0-1785844456017.jpeg


Thanks In Advance
Tejas K J

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @TEJAS  

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816144

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

Hi @TEJAS  

 

It is expected behavior.

MRVS is not supported in Now Mobile.

Refer KB: KB0816144 Multi-Row Variable Set supported in Mobile Apps 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti