Need help in inbound email action

[nameisnani]

Hi Team 

can any one please help me on this below requirement 

For ' Request Help ' catalog item 

- If a request is coming from an email : 

   --- User from Email address that is being sent from .

- if a user is not identified user requested for 

- if a user is still not identified set Opend by field ' Person not in database ' 

How to configure this required . 

can any one please help me steps 

Note - Email subject should contains ' EpicCare Link ' 

Request should created along with ritm 

[Tanushree Maiti]

Hi @nameisnani ,

Put Log everywhere  and ensure every configuration and script working as expected.

I am guessing somewhere execution order may be causing the issue.

[nameisnani]

@Tanushree Maiti  Actually getting confused - where i  have to exactly need to fix 

[Tanushree Maiti]

First put Log , in every component. Check which order it is executing. also check every component's return result by checking the log. 

Just try to debug.

[nameisnani]

@Tanushree Maiti  Why two requests are getting created .any idea 

[yashkamde]

Hello @nameisnani ,

did you tried or where are you stuck??