Need help with report on knowledge usage

[Antony7]

Is there a way to create a report to calculate the knowledge utilization . Need help in finding article attached to incident.

[AndersBGS]

Hi @Antony7 ,

If I understand you correct, you want to see how many incidents have a KB attached and get a percentage from this - correct? If yes, then you need performance analytics, as calculation is not supported within the report designer. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders