Need to bypass 'Change - Normal - Assess' flow to skip the few approvals of change request

learn nv
Tera Contributor

Hi All,

I need to skip the initial approvals when my change request submitted for request approval. 

It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.

how can I bypass this ''Change - Normal - Assess" flow?

 

1 ACCEPTED SOLUTION

Najmuddin Mohd
Mega Sage

Hi @learn nv 

If you require to by pass the first level approval (Assess state), you can create an Emergency change and this directly moves the change from New to Authorise change, just for the reason not change OOB behaviour.

But, if you wish to change the OOB behaviour of Normal Change, 
Navigate to
1. Change > Change Approval Policies
2. Find Normal Change Policy and open the record.
3. In the related list of Decisions, 
Make ''Assess Technical Approvals'' inactive. (Active = false)

NajmuddinMohd_1-1723039834941.png

 

Regards,
Najmuddin.

 

View solution in original post

1 REPLY 1

Najmuddin Mohd
Mega Sage

Hi @learn nv 

If you require to by pass the first level approval (Assess state), you can create an Emergency change and this directly moves the change from New to Authorise change, just for the reason not change OOB behaviour.

But, if you wish to change the OOB behaviour of Normal Change, 
Navigate to
1. Change > Change Approval Policies
2. Find Normal Change Policy and open the record.
3. In the related list of Decisions, 
Make ''Assess Technical Approvals'' inactive. (Active = false)

NajmuddinMohd_1-1723039834941.png

 

Regards,
Najmuddin.