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08-07-2024 06:55 AM
Hi All,
I need to skip the initial approvals when my change request submitted for request approval.
It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.
how can I bypass this ''Change - Normal - Assess" flow?
Solved! Go to Solution.
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08-07-2024 07:11 AM
Hi @learn nv
If you require to by pass the first level approval (Assess state), you can create an Emergency change and this directly moves the change from New to Authorise change, just for the reason not change OOB behaviour.
But, if you wish to change the OOB behaviour of Normal Change,
Navigate to
1. Change > Change Approval Policies
2. Find Normal Change Policy and open the record.
3. In the related list of Decisions,
Make ''Assess Technical Approvals'' inactive. (Active = false)
Regards,
Najmuddin.
- Mark as New
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08-07-2024 07:11 AM
Hi @learn nv
If you require to by pass the first level approval (Assess state), you can create an Emergency change and this directly moves the change from New to Authorise change, just for the reason not change OOB behaviour.
But, if you wish to change the OOB behaviour of Normal Change,
Navigate to
1. Change > Change Approval Policies
2. Find Normal Change Policy and open the record.
3. In the related list of Decisions,
Make ''Assess Technical Approvals'' inactive. (Active = false)
Regards,
Najmuddin.