Need your help to provide steps for Migrating Remedy to Service Now

[mysnow]

Hi Experts/All,

We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.

It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITSM to Service Now.

It would be great, if you can provide any documentation for migrating BMC Remedy and ITSM to Service Now.

Thanks,

Ramana.

[Ashutosh Munot1]

http://wiki.servicenow.com/index.php?title=Legacy:Remedy_Integration

see this

[mysnow]

Hi Ashutosh,

Thank you for providing your response.

I am not looking for Integration between Remedy and Service now. I am looking for entire migration of data from Remedy to Service Now .

Thanks,

Ramana.

[edwardkester1]

we are doing that now ourselves ... the biggest hurdle that we are facing is that the custom is simply trying to make ServiceNow look like and act like Remedy.   Also, the customer does not want to use ServiceNow Discovery but continue to utilize ADDM discovery.   You planning should be thorough and [if] you do not use SNow discovery plan on spending a large amount of time in 'data mapping.'

[mysnow]

Hi Edward,

Thank you for providing your suggestions.

Regards,

Ramana.