Need your help to provide steps for Migrating Remedy to Service Now

mysnow
Kilo Explorer

Hi Experts/All,

We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.

It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITSM to Service Now.

It would be great, if you can provide any documentation for migrating BMC Remedy and ITSM to Service Now.

Thanks,

Ramana.

23 REPLIES 23

Can someone please help with detailed migration plan/steps from Remedy to SNOW for open tickets - Incident, Change, Problem


even i have the same question, we need to migrate the active incident/problem/change records to servicenow from Master craft. And all these tickets has to be there in ServiceNow on the of Go Live.


@DChandlerKy - thank you for the explanation!

thanks


Hi @DChandlerKy - Were you able to bring in the work notes/ attachments in work notes using CSV as well? 

Would you kindly share the steps with us?