New Landing page in agent workspace ui builder not saving the filter

[Rakhesh]

Hi Team,

We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the filter and when i click the save option the page is reloading but the filter is not saving.

Landing page and instance are in the same scope but don't know this behavior !! can anyone knows please give suggestions.

Thanks and regards,

Rakesh t 

[Ashley Snyder1]

I was able to reproduce this issue in my PDI on Rome.  You should reach out to Now Support.

[Med Echa]

Hello.

I'm having the same problem, this link should help a little.

The components available in UI Builder for agent workspace are very limited, I did some research as to why, the result I found was that the new workspaces are made as UX Applications, and those were released with Quebec, same thing with UI Builder. Agent workspace however was available from Orlando or earlier, and its configuration differs greatly from the new ones, so limitations are to be expected.

The workaround to this I think would be to deactivate the oob agent workspace and create a similar one using UI Builder/UX apps with the same links.

[s-biosNow]

Thanks

[Med Echa]

Quick update, ServiceNow acknowledged the issue as a bug and it should be fixed in the San Diego release.

[MichaelZischeck]

had the same problem, sometimes, not always, it helps "resetting" the component