No Request Item (RITM) On Hold State OOB

[Viper777]

Do any of you good people know why there is no "On Hold" State on a Request Item OOB?   ...And further, is there any guidance on whether (or how) to add one?

The closest I have found to guidance was on Projects and that was to add a check-box rather than a new State.

Google AI was convinced it does come OOB so I verified it isn't there in a Yokohama Developer instance just now.

Thank you in advance!

[Chaitanya ILCR]

HI @Viper777 ,

yes, there is no on-hold state 

if you wan you can add it

or 

you can use pending and may be create a new field as why the item (or SC task) is pending 

yes, checkbox is also a good idea

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Swapna Abburi]

Hi @Viper777 

OOTB, there is no separate "state" choice list for "sc_req_item" table. It takes choice list from "task" table. You can configure a choice set for state field on sc_req_item table similar to Incident table.

task table has pending as one of the state choices but no on-hold.

[AndersBGS]

Hi @Viper777 ,

To add a state to the requested item is foundational knowledge for how to configure that platform. If you're unaware of how to do this, I would advise that you take the CSA training provided by ServiceNow.