On‑the‑fly dynamic translation of Knowledge Articles in Employee Center

[Harshit Singh1]

Hello Everyone,

I have a requirement to dynamically translate knowledge articles in the Employee Center Portal.

I noticed that ServiceNow allows us to translate a KB article, but it creates a new translated version of the article. Instead of generating a separate version, I’m exploring whether it’s possible to translate a KB article dynamically—based on the user’s preferred language—similar to how comments, work notes, short descriptions, and descriptions are translated on incidents or requests.

Has anyone attempted this or been able to achieve it?

[Tanushree Maiti]

Hi @Harshit Singh1 

Check this two links .  Plugin or customization you can do. Hope it will help you.

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/dynamic-translation-trans...

https://www.servicenow.com/community/employee-center-forum/how-to-dynamically-translate-portal-conte...

[Harshit Singh1]

Hello @Tanushree Maiti,

Thank you for your response and for sharing the ServiceNow documentation on translating knowledge articles. I have already tried that approach, but it actually creates a new KB article, which is not what I’m looking for. I was hoping to have the article translated directly on the page, similar to how the translation works on the incident form.

Thank You

[Tanushree Maiti]

Hi @Harshit Singh1 

Check the following link. You will get what are the different options available to achieve your requirement.

https://www.servicenow.com/community/itsm-forum/can-end-user-able-to-translate-the-knowledge-article...