Owner/Reviewer at KA level.
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08-26-2024 03:15 AM - edited 08-27-2024 12:42 AM
HI Team,
do we have owner/reviewer at Knowlege Article level. I can see in knowledge base we have it ..
Other option is to create 70 KB and 70 KA.. which is not a good idea and I'm sure ServiceNow would have
thought about it.
Thanks for your help ..
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08-26-2024 05:17 AM
No.
A knowledge base has an owner and can have one or multiple managers. It's these people that are responsible for what is in the articles. You can attach workflows for approval, but the knowledge base owner/managers are responsible for the articles within their base. If you have 70 different people that need to be owner, you will need to create the 70 KBs. But I think you need to look at your process.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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