Owner/Reviewer at KA level.

pramn
Kilo Sage

HI Team,

do we have owner/reviewer at Knowlege Article level. I can see in knowledge base we have it ..

Other option is to create 70 KB and 70 KA.. which is not a good idea and I'm sure ServiceNow would have

thought about it.

 

Thanks for your help ..

1 REPLY 1

Mark Manders
Mega Patron

No. 

A knowledge base has an owner and can have one or multiple managers. It's these people that are responsible for what is in the articles. You can attach workflows for approval, but the knowledge base owner/managers are responsible for the articles within their base. If you have 70 different people that need to be owner, you will need to create the 70 KBs. But I think you need to look at your process.


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Mark