Parent not getting updated on Request and RITM for Case record in CSM Workspace

[Shivam Saxena1]

Hello,

I am creating a request from a Case record in CSM Workspace. The issue I am getting is when we create a request and RITM through a Case record then in the parent field present on the request and RITM form should get populated with the Case number. But it is not getting populated when I am raising a request from CSM Workspace.

CSM Workspace :

This is working fine if I am raising request for Case record in Agent Workspace.

Agent Workspace :

It is working fine in Agent Workspace but not working for CSM Workspace. Can someone please guide me where to check?

Thanks.

[Sam Buschette]

Shivam - did you resolve this issue? I am running into a similar situation within the CSM Configurable Workspace.