Pause Generating RITM Unless Approvals are approved in Request

[dhivyal94299399]

Hi,

I have issue, so in the OOB, when request is created, One RITM is also created simultaneously . 

In my case i have list of approvals in Request, I want to create the RITM, once all the approval in the request is approved. 

Now to pause the OOB feature.

[Dr Atul G- LNG]

Hi @dhivyal94299399 

That is not a valid use case. The reason is that in a catalog item definition, both the Request (REQ) and Request Item (RITM) are generated automatically, one after the other. Even though they are related, they serve different purposes, and this behavior is out-of-the-box by design in ServiceNow.