populate manager name when Author and content woner is inactive

AT3
Tera Contributor

‎02-22-2024 09:35 PM

In kb artical when the Author and content woner (referance fields) is inactive how to populate their manager name when class is ITSM Level 2 Procedure.

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chetanb
Tera Guru

‎02-22-2024 10:25 PM

Hello @AT3 ,

 

Please try below script -

(function populateManagerName(kb) {

    if (!kb.getValue('author') || !kb.getValue('author').isActive() && !kb.getValue('content_owner') || !kb.getValue('content_owner').isActive() &&

      kb.getValue('kb_category') == 'it_procedures_level_2') {

    var managerSysId = kb.getValue('author') ? kb.getValue('author').manager : kb.getValue('content_owner').manager;

    var grMgrDetails = new GlideRecord('sys_user');

    grMgrDetails.addQuery('sys_id', managerSysId);

    grMgrDetails.query();

    if (grMgrDetails.next()) {

      kb.setValue('manager', grMgrDetails.getValue('name'));
    }
  }

})(current);

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Regards,

CB

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