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12-28-2023 10:28 PM
Hi there,
I have a problem that the Priority is not auto-update based on the Impact and Urgency. I've created a new Data Lookup Definition for the service request, and the Matcher Table is followed by the Priority Data Lookup [dl_u_priority], which this table works functionally on Incident SLA.
Has anyone encountered a similar issue before or can provide advice on this matter?
Thank you!
Solved! Go to Solution.
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12-29-2023 12:18 AM
Hi @Khalil Yuen
You Have to set the setter Field definition Always Replace "True"
It will work as expected
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12-29-2023 12:18 AM
Hi @Khalil Yuen
You Have to set the setter Field definition Always Replace "True"
It will work as expected
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12-29-2023 12:24 AM
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12-29-2023 01:24 AM
Hello @Khalil Yuen ,
Please set the setter Field definition Always Replace to 'True'. By making this change, the Priority will auto-update based on the Impact and Urgency.
If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' And also mark it as 'Helpful'.
Thank you!
Prathamesh.