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Quick filter is not changing page back

SuYa
Tera Contributor

Hi!

I have an issue where when I use quick filters in the portal. The issue is that whenever I use quick filters and I am not in the first page that shows Rows 1-20, I don't get automatically sent back to the correct page.

 

SuYa_0-1707748476957.png

SuYa_1-1707748490847.png

 

After pressing "Show matching". I get 17 matches, but since I am not on the correct page, I can't see the results. As seen in the screenshot below, the page is showing Rows 21-17, while it should have been Rows 1-17.

SuYa_2-1707748573167.png

This only happens when i use the quick filters, and not the search bar.. Anyone that have had this issue and knows how to resolve it?

 

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @SuYa,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/widget-not-resetting-filter-and-returns-no-reco...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik