Record is not creating in target instance when impersonated with other user

Kumar147 · ‎02-20-2025

Hello,

I am working on REST Api for creating records in target instance. When i tested it by impersonating other user its not creating any record in target instance, but creating record for me.

please help me in this. Thank you in advance

Dr Atul G- LNG · ‎03-06-2025

Good mate, please close the thread by accepting the answer.

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View solution in original post

Dr Atul G- LNG · ‎02-20-2025

Hi @Kumar147

Other use has all required access you have? in ACL blocking to see the record.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Kumar147 · ‎02-24-2025

Hello @Dr Atul G- LNG

other user has itil access and will able to see the record, but not creating a record in target instance

Dr Atul G- LNG · ‎02-24-2025

Hi @Kumar147 Do they have role to access API, else log a now support case buddy.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Kumar147 · ‎03-06-2025

Hi @Dr Atul G- LNG

its get fixed. Issue is in Oauth credentials.