related the Kb article template

[Shiva Durga Pra]

How can we find out which template they have used in the knowledge article? in the list view  or anyother way where we can find it out which template they have used 

[Shiva Durga Pra]

Hi @Viraj Hudlikar 
I am not able to find out if we do the class group, I can see only the knowledge base
Could please share the attachment filter condition, where I can find out the template which we use in each article 

EX : KB1234567 , i want to find out the template i used in this article 

[Viraj Hudlikar]

@Shiva Durga Pra 

See if this helps to understand article templates working.

https://youtu.be/aeK5stew5Ak?si=z1HBZINn0EEAYJ-g

Screenshot of article created using templates and when group by class its same as per previous screenshot shared for existing templates I have in my PDI.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Shiva Durga Pra]

Hi @Viraj Hudlikar 

With this filter how can we see the template name?
 for example, I have a troubleshooting template that I have used in one kb article,
how can we find in the class

[Viraj Hudlikar]

@Shiva Durga Pra  -  Did you check video? Are you creating KB Article using same process if yes then the KB Article template which is used will appear under column class.

I just created one dummy kb article using kb article template named "viraj" and once article was submitted under class column that article template name is showing up. See below screenshot.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Shiva Durga Pra]

Hello @Viraj Hudlikar  
Is it in dev or PDI