Release Management record state not moving

CarolMa6
Tera Expert

‎07-21-2025 06:20 AM

Hi, 

 

I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 

1. how to I add the workflow context to check where the workflow is stuck?

2. How to I access the actual background workflow for release? 

 

CarolMa6_0-1753103798505.png

CarolMa6_1-1753103856487.png

 

Regards

CarolMa

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-21-2025 02:00 PM

Hi @CarolMa6 

I’ve already replied on a different thread that Release V2 is no longer in the picture. You’ll need to log a case with ServiceNow to get this issue resolved. Based on my experience, the out-of-the-box Release V2 wasn’t a strong use case—it came with several loopholes."

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Dr. Atul G. - Learn N Grow Together
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