Remove Discuss button change request

[pramodkumar]

Hi All - we recently upgraded to Vancouver, we saw discuss button task extended tables. How can remove discuss button from change_request table.

Thanks!

[Swapna Abburi]

@pramodkumar you can disable by following the below steps.

Change application scope to Omni-Experience Standard Feature Set

1. Type 'Conversational Interfaces' in left navigator and click on Settings.

2. Select 'Sidebar' and toggle Activate button and save it.

https://xyzzz.service-now.com/now/conversation/settings/side-bar

[Maik Skoddow · Accepted solution]

Hi @pramodkumar 

unfortunately, you cannot remove the Sidebar feature (this is the official name) for individual tables for the complete platform only.

For this purpose:

• change your scope to "Omni-Experience Standard Feature Set":
  
  
• open the following URL: /now/conversation/settings/general
  
• disable Sidebar:
  
  

Maik

[Bill Bonnett SN]

Rather that turn it off completely, you can also deactivate it as well for just the playbook.

Open the action called Open create collab chat modal.

Deactivate

[pratikshabh]

if you want to hide it for some tables then please refer below screenshot

Click on custom selection settings and you will be redirected to sidebar enabled tables.

Click on New. Select incident table and add condition like Active is true AND active is false So this condition will never be satisfied. Set condition, save the form and then it will not be visible on your incident form.