Remove email auto fill when emailing from a ticket

joshmorris
Tera Guru

3 weeks ago

How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table

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13 REPLIES 13

Dr Atul G- LNG
Tera Patron

3 weeks ago

The To field is a reference field, so it will always display at least one parameter, like the name. You need to check the To field and then apply the reference qualifier accordingly. I think we cant remove this.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

3 weeks ago

@joshmorris 

is this for native or workspace? which table?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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joshmorris
Tera Guru
In response to Ankur Bawiskar

3 weeks ago

It appears in both and the table is any task based table when emailing

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Dr Atul G- LNG
Tera Patron
In response to joshmorris

3 weeks ago

It is expected behaviour  @joshmorris 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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